Support
Web applications are increasingly used in mission-critical environments. To maximise your online revenues and offer superior customer experiences, it is essential that your application is underpinned with quality technical support in the event of an outage. Session Digitial's Support Centre provides 100% support for your Magento applications. Our Support Team have years of experience in managing and supporting highly diverse systems and environments.
What you get
Flexible Magento Support Packages - Pick and mix from the following elements:
- From business hours to 24/7 support
- Web-based, integrated ticketing system to record each individual problem
- Telephone & Email support
- Proactive technical management
- Both incident and problem management
- Security monitoring
- A defined escalation path from initial helpdesk through to senior management
- Training documentation
- Open forums with key people
Can you afford not to have dedicated Site Support from Session?
Effective ecommerce relies on effective support, and there are many reasons why ecommerce operations should consider supporting their operations with an appropriate support function:
- How seriously would your reputation and revenue be affected? Unscheduled downtime has a significant negative impact on brand reputation, sales and customer loyalty.
- Customer satisfaction is key; don't risk it. If you offer any service level or delivery promises then would unscheduled downtime and unfulfilled orders cause your business to suffer penalties, lose contracts and customer business?
- Supply Chain Issues. Failed or unprocessed orders will lead to increased logistics issues, administration and customer after-care, hitting your profitability.
- Effective site management. Running an efficient ecommerce business demands need to respond quickly and amend your site content and presentation.
- Day-to-day maintenance. Knowing that your site is under constant monitoring and control.
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